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Home Money ToolsOnline Protection

Online Protection

NEW SCAM ALERT DECEMBER 18 2015:   Click here most recent scams


Identity theft and fraud is a growing concern for many members. Follow the helpful instructions below to help protect yourself and your identity.

What is Phishing, and how can I protect myself”
A scam artist creates a website that seems to be a legitimate copy of a real website. The scam artist then sends you an email or link to the fraudulent website and prompts you to enter personal information such as an account number.  The criminals then use the personal information for their own purposes, or sell the information to other criminal parties.
  • Community First will never ask you to provide your financial information via an email; we already have all of your financial information on record.
  • Contact the Community First Call Center if you receive an email that appears suspicious or a phone call requesting you to provide information about your account.
  • Don't divulge any information unless you are absolutely certain the contact was initiated by a legitimate employee of Community First. 
  • Verify the website address. Our main website is www.communityfirstcu.org/ and our Online Banking website is https://hb1.communityfirstcu.org The "S" in https stands for secure.
  • You will also find an image of a lock by the Online Banking login area of our website. If you click on the lock a pop-up message will appear that will provide the address of the website it is protecting. The security lock and the website addresses cannot be duplicated by a hacker. Always make sure that whenever you are on a website that is asking for personal information, that it has a security lock allocated to it.
  • If you're clicking on a link to take you to our Online Banking website, make sure this website shows the security picture you selected. If you do not see your security picture close the window you are viewing and contact our Call Center and a representative will assist you.
What is Vhishing, and how can I protect myself”
Vhishing is a voice mail scam where a hacker sends you a message asking you to call a number to verify your account information.
  • Community First Credit Union will never leave you a text or voice message asking for your to verify your account information.
  • If you receive a call or text requesting personal information and are not positive the call originated from a representative of Community First Credit Union please contact our Call Center.
What do I do if I think I have been a victim of Identity Theft”
Contact the Community First Call Center
  • Monday - Friday 7 am - 6 pm
    Saturday 7 am - 1 pm
  • 920-830-7200 in the Fox Cities
    866-273-2328 toll free
  • For additional resources refer to the helpful links on the right side of this page

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Community First Credit Union   P.O. Box 1487  Appleton, WI    54912-1487 920.830.7200    1.866.273.2328
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