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Home Money ToolsOnline Protection

Online Protection

NEW SCAM ALERT OCTOBER 5, 2017:  
An email Phishing Scam is attempting to capture Online Banking login and password information from members.    
 
It begins with an email.  We have found two variations:


   
Indicators that these messages are fraudulent:
  • The email address is a random set of characters @communityfirstcu.org. For example: hvgbjh@communityfirstcu.org
  • The greeting refers to the recipient as Customer, not Member
  • There are grammatical errors, including no space between '24' and 'hours' and a capital Y in your in the middle of a sentence.
  • Hovering over the website link shows it going to a site in Australia (www.nevarc.org.au/newsletter/2017/index.htm)
  • It uses non-standard language.  i.e. 'expiry'.
  • The footer refers to us as Community First Credit Union Corporation

Clicking on the link presents a page that looks like our Online Banking Login page, where the fraudsters can capture your Online Banking UserID and Password.
 

  
What you can do:
  • If you believe you have given your UserID and Password by mistake - contact us as soon as possible at (920) 830-7200 or 1-866-273-2328.
  • Login to Online Banking at www.communityfirstcu.org and change your password under My Preferences.

  • Remember these precautions to identify legitimate vs. Phishing emails:

    • Don't divulge or enter any information unless you are absolutely certain the message was sent by Community First.

    • If the originating email address is unusual - be suspicious.

    • If links don't come back to our website - be suspicious.
       
    • Verify the website address. Our main website is www.communityfirstcu.org/and our Online Banking website is https://hb1.communityfirstcu.org The "S" in https stands for secure. 

    • You will also find an image of a lock by the Online Banking login area of our website. If you click on the lock a pop-up message will appear that will provide the address of the website it is protecting. The security lock and the website addresses cannot be duplicated by a hacker. Always make sure that whenever you are on a website that is asking for personal information, that it has a security lock allocated to it.


    • Contact the Community First Call Center if you receive an email that appears suspicious or a phone call requesting you to provide information about your account.

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Community First Credit Union   P.O. Box 1487  Appleton, WI    54912-1487 920.830.7200    1.866.273.2328
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