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Online Protection


SCAM ALERT JANUARY 12, 2018:  
An email Phishing Scam is attempting to capture Online Banking login and password information from members.  Community First will not ask you to use a link in a message to access your account.
   
It begins with an email. Clicking on the links takes you to pages that may look authentic, but ARE NOT.  By entering your login ID and password into this fraudulent page, the scammers have the information they need to access your account without your knowledge.


Be suspicious of any emails asking you to follow links to enter your login and password information.  If the content of the message raises a concern, login to your account by typing our website address into your browser directly or call us at 920-830-7200.

Indicators that these messages are fraudulent:

  • The greeting refers to the recipient as Customer, not Member
  • There are grammatical and capitalization errors.
  • It uses non-standard language for the situation including 'getting approved' and 'by the system'.

Clicking on the link presents a page that looks like our Online Banking Login page, where the fraudsters can capture your Online Banking UserID and Password.
 

  
What you can do:

  • If you believe you have given your UserID and Password by mistake - contact us as soon as possible at (920) 830-7200 or 1-866-273-2328.
  • Login to Online Banking at www.communityfirstcu.org and change your password under My Preferences.

  • Remember these precautions to identify legitimate vs. Phishing emails:

    • Don't divulge or enter any information unless you are absolutely certain the message was sent by Community First.

    • If the originating email address is unusual - be suspicious.

    • If links don't come back to our website - be suspicious.
       
    • Verify the website address. Our main website is www.communityfirstcu.org/and our Online Banking website is https://hb1.communityfirstcu.org The "S" in https stands for secure. 

    • You will also find an image of a lock by the Online Banking login area of our website. If you click on the lock a pop-up message will appear that will provide the address of the website it is protecting. The security lock and the website addresses cannot be duplicated by a hacker. Always make sure that whenever you are on a website that is asking for personal information, that it has a security lock allocated to it.


    • Contact the Community First Member Contact Center if you receive an email that appears suspicious or a phone call requesting you to provide information about your account.


SCAM ALERT OCTOBER 5, 2017:  
An email Phishing Scam is attempting to capture Online Banking login and password information from members.    
 
It begins with an email.  We have found two variations:


   
Indicators that these messages are fraudulent:

  • The email address is a random set of characters @communityfirstcu.org. For example: hvgbjh@communityfirstcu.org
  • The greeting refers to the recipient as Customer, not Member
  • There are grammatical errors, including no space between '24' and 'hours' and a capital Y in your in the middle of a sentence.
  • Hovering over the website link shows it going to a site in Australia (www.nevarc.org.au/newsletter/2017/index.htm)
  • It uses non-standard language.  i.e. 'expiry'.
  • The footer refers to us as Community First Credit Union Corporation

Clicking on the link presents a page that looks like our Online Banking Login page, where the fraudsters can capture your Online Banking UserID and Password.
 

  
What you can do:
  • If you believe you have given your UserID and Password by mistake - contact us as soon as possible at (920) 830-7200 or 1-866-273-2328.
  • Login to Online Banking at www.communityfirstcu.org and change your password under My Preferences.

  • Remember these precautions to identify legitimate vs. Phishing emails:

    • Don't divulge or enter any information unless you are absolutely certain the message was sent by Community First.

    • If the originating email address is unusual - be suspicious.

    • If links don't come back to our website - be suspicious.
       
    • Verify the website address. Our main website is www.communityfirstcu.org/and our Online Banking website is https://hb1.communityfirstcu.org The "S" in https stands for secure. 

    • You will also find an image of a lock by the Online Banking login area of our website. If you click on the lock a pop-up message will appear that will provide the address of the website it is protecting. The security lock and the website addresses cannot be duplicated by a hacker. Always make sure that whenever you are on a website that is asking for personal information, that it has a security lock allocated to it.


    • Contact the Community First Member Contact Center if you receive an email that appears suspicious or a phone call requesting you to provide information about your account.