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Home Money ToolsOnline ProtectionFraud Alerts

Fraud Alerts

Protect your financial information by being aware of these current scams and security threats.

FRAUD ALERT - February 14, 2020

Members have reported receiving fraudulent text messages and phone calls aimed gaining access to their accounts.  The fraudulent texts may ask for confirmation of a recent payment, then indicates their debit card is being deactivated and to expect a phone call.  In the call, the caller asks for identifying information like debit or credit card numbers, PINs and answers to security questions that we may use to authenticate you. 

These texts and calls are NOT from Community First and we will never call you to ask for sensitive account information like your card, PIN or accounts numbers, online banking credentials, or social security number.

Scams like these use fear and a sense of urgency to persuade you to provide the information they need to access your accounts.  The best way to protect yourself from fraudsters like these is to approach it with healthy skepticism.  
  • Do not trust Caller ID. Phone numbers can be spoofed and may not represent the true caller.
  • Never give out personal or identifying information in response to unexpected calls or if you are at all suspicious.
  • If you receive an unexpected call that pressures you for immediate information or asks for personal information, hang up and call us at 920-830-7200.
 
Do not engage with or respond to texts and calls like these.  Instead, if you have any concerns, always contact us directly at phone numbers you know to be Community First or visit us in person.  

If you believe you may have given your information by mistake, please contact us immediately so we can take steps to protect your accounts.
  • contact our Member Contact Center at (920) 830-7200 or 1-866-273-2328.
  • change your Online Banking Password 
  • refresh Online Banking Security Questions
  • setup Online Banking notifications to more actively monitor your account activity.
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Community First Credit Union   P.O. Box 1487  Appleton, WI    54912-1487 920.830.7200    1.866.273.2328
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