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Online Protection

FRAUD ALERT – March 10, 2020

Members have reported receiving fraudulent text messages and phone calls asking for debit or credit card numbers and PINs that allow them to access your money.   

Never provide account number, PIN, expiration dates or CVV (the code on the back of your card), online banking credentials or other sensitive information to anyone who calls you to ask for it – even if they claim to be us.  We will never ask for that information.

Scams like these use fear and a sense of urgency to persuade you to provide the information they need to access your accounts.  The best way to protect yourself from fraudsters like these is to approach it with healthy skepticism.  

  • Do not trust Caller ID. Phone numbers can be spoofed and may not represent the true caller.
  • Never give out personal or identifying information in response to unexpected calls or if you are at all suspicious.
  • If you receive an unexpected call that pressures you for immediate information or asks for personal information, hang up and call us at 920-830-7200.
Do not engage with or respond to texts and calls like these.  Instead, if you have any concerns, always contact us directly at phone numbers you know to be Community First or visit us in person.  

If you believe you may have given your information by mistake, please contact us immediately so we can take steps to protect your accounts.

  • contact our Member Contact Center at (920) 830-7200 or 1-866-273-2328.
  • change your Online Banking Password 
  • refresh Online Banking Security Questions
  • setup Online Banking notifications to more actively monitor your account activity.
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Community First Credit Union   P.O. Box 1487  Appleton, WI    54912-1487 920.830.7200    1.866.273.2328
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