Here to serve you.

UPDATE: JULY 5, 2020


As a member-owned financial cooperative, you are at the heart of everything we do.  Over the past few months, we have remained open serving you in different ways with additional capabilities in our drive-thrus, by phone, through Online Banking and in-person with lobby appointments.  
 
While we planned to open for walk-in traffic on July 6th, current trends have put those plans on pause for the health and safety of everyone. We encourage you to continue to visit our drive-thrus, call or make an in-person appointment. 


Call 920-830-7200 to request lobby service or to schedule a visit.

It’s easy and can be done days in advance or on short notice, even from the parking lot. We will be glad to welcome you.  
 

The ways we serve you may look a little different, but our commitment to serving you remains the same. Together, we will continue to find a way. Thank you for being a member-owner of Community First.
 

Please delay visiting if you are not feeling well or if you have had direct contact with someone who has tested positive for COVID-19.

 

Stay Alert for Ongoing Messages

Together, we can find a way to balance the health and safety of individuals and our community and your need for access to your money in a very critical time. By using the phone, Online Banking, Mobile App and drive-thrus as your primary ways to work with us, and by only requesting a branch visit if you are healthy and it is absolutely necessary, we can accomplish both.

Important health & Safety messages

For Our Member-Owners

 

UPDATE: JUNE 14, 2020

Like you, COVID-19 has meant finding ways to do things differently. We have always remained committed to serving you, and have remained available throughout the past few months in whatever way you need us. Our drive ups have adapted to meet more of your needs and our lobbies have remained available by appointment. You’ve used Online Banking. And, as always, we have welcomed your phone calls and the opportunity to serve you and talk with you. Together, we have discovered just what we can accomplish, even in unusual circumstances. 
 
As a reminder.

  • For your everyday banking needs, please use Online Banking, drive-ups, night drops, ATMs or call our Member Contact Center at (920) 830-7200.
  • Need to visit us in person? Call us at 920-830-7200 to schedule an appointment at the location of your choice.
For the safety of everyone, please DO NOT request a lobby visit or use drive up service if you:
 
  • are at risk for having been exposed to or have been diagnosed with COVID-19,
  • share a household or close relationship with someone who has been exposed or diagnosed,
  • you are not feeling well, for any reason.


Thank you for your patience, understanding and cooperation. We are in this together and look forward to welcoming you back soon.


  SpecialServicesGuide

While it can’t cover every situation, use this guide for options to the majority of your banking needs.  Call us for anything else.

 

Challenging times call for “We’ll Find A Way” measures.  The ways we serve you may be changing, but our commitment to you is unwavering, especially in these uncertain times.  

Your credit union is here for you in whatever may come.  We are strong and ready to meet you where you are.  With caring and compassion, we will stand beside you and offer a helping hand to get you through to better days.  Call upon us and together...we’ll find a way.

This message contains important updates.

  1. A guide to accessing services
  2. Member Question: should you withdraw cash?
  3. Stop scammers in their tracks

Please watch for more messages, tips and help as the days unfold.  Until then, stay healthy, stay positive and be kind to one another.  


Your Guide to Accessing Services

We are here to serve you in Online Banking, by phone and at our drive-thrus.  Although our lobby service is temporarily suspended to assist in stemming the tide of the virus, we know that some needs can only be met in person.  Call us at (920) 830-7200 for those and together we will find ways to take care of them with alternative solutions and scheduled appointments when necessary.  As a reminder, if you have symptoms, are not feeling well, have been exposed or diagnosed with COVID-19, please do not request an appointment and allow us to serve you in other ways.

To continue to serve you as we do our part to help slow the spread of the coronavirus (COVID-19), all of our drive-ups will remain open. However, beginning Wednesday, March 18, we are temporarily closing lobby service with the intention to re-open as soon as safely possible. 

NOTE: If you have a scheduled loan closing or a need that requires lobby access or in-person service, please reach out to us and we will work with you individually to meet your needs with scheduled lobby appointments or other solutions. 

We ask for your patience and cooperation as we navigate this together. 
  • For your everyday banking needs, please use Online Banking, drive-ups, night drops, ATMs or call our Member Contact Center at (920) 830-7200.
  • If you have a special need requiring lobby access or in-person service, call and we will work with you to schedule an appointment or provide other solutions. 
  • Please practice responsible social distancing by not scheduling an appointment unless absolutely necessary.
  • For the safety of everyone, please DO NOT request a lobby visit or use drive up service if you:
    • are at risk for having been exposed to or have been diagnosed with COVID-19,
    • share a household or close relationship with someone who has been exposed or diagnosed,
    • have recently travelled internationally or domestically,
    • you are not feeling well, for any reason.
This is a critical time for both physical and financial well-being that requires a delicate balance for you, our employees and community.  Maintaining service levels and your confidence in the safety and availability of your money through this unprecedented pandemic is our top priority.

We ask for your patience as we navigate this together, with the understanding that it is an ever-changing situation that may cause additional changes going forward