Important Health & Safety Messages for our Member-Owners
MARCH 19, 2020 UPDATE:
Challenging times call for “We’ll Find A Way” measures. The ways we serve you may be changing, but our commitment to you is unwavering, especially in these uncertain times.
Your credit union is here for you in whatever may come. We are strong and ready to meet you where you are. With caring and compassion, we will stand beside you and offer a helping hand to get you through to better days. Call upon us and together...we’ll find a way.
This message contains important updates.
- A guide to accessing services
- Member Question: should you withdraw cash?
- Stop scammers in their tracks
Please watch for more messages, tips and help as the days unfold. Until then, stay healthy, stay positive and be kind to one another.
1. HOW DO I? YOUR GUIDE TO ACCESSING SERVICES
We are here to serve you in Online Banking, by phone and at our drive-thrus. Although our lobby service is temporarily suspended to assist in stemming the tide of the virus, we know that some needs can only be met in person. Call us at (920) 830-7200 for those and together we will find ways to take care of them with alternative solutions and scheduled appointments when necessary. As a reminder, if you have symptoms, are not feeling well, have been exposed or diagnosed with COVID-19, please do not request an appointment and allow us to serve you in other ways.
While it can’t cover every situation, use this guide for options to the majority of your banking needs. Call us for anything else.
2. MEMBER QUESTION: SHOULD I WITHDRAW EXTRA CASH
No. You do not need to withdraw excessive amounts of cash. The best place for your money is in your account, safe, insured and earning interest. And, your money is accessible using your debit card, Online Banking for transfers and bill payments and at drive-thrus and ATMs when you need cash. Withdrawing, transferring and holding large amounts of cash at home is not your safest choice. Community First is well-capitalized, financially strong and your deposits are insured by NCUA.
FINANCIAL RELIEF IS A PHONE CALL AWAY - TALK TO US
We will do everything we can to help you get through the financial impact of COVID-19 including loan deferments and short-term emergency loans. We are here to help. Please call us at 920-830-7200 to discuss your personal situation and we’ll find ways to work through your specific needs together.
3. PROTECT YOURSELF FROM OPPORTUNISTIC SCAMMERS
In times of fear and uncertainty, scam artists often increase their activity to gain access to your money and personal information. Fraudsters are savvy at tricking you into believing you are speaking to us. They have one goal: to get information they need to access your money with a sense of urgency and fear over unauthorized transactions or shutting down your debit card.
- We will never ask for your: account number, PIN, expiration dates or CVV (the code on the back of your card), online banking credentials, verification codes or other sensitive information. If you receive a call, text or email asking for any of your personal information, even if they claim to be us, contact us immediately.
- Do not trust Caller ID. Phone numbers can be spoofed and may not represent the true caller.
- Never give out personal or identifying information in response to unexpected calls you did not initiate or that pressure with a sense of urgency or fear. Hang up and call us at 920-830-7200.
- Use other methods to verify your account information and activity for yourself:
- call us at (920) 830-7200,
- verify your account activity through Online Banking or TellerPhone.
If you believe you may have given your information by mistake, please contact us immediately so we can take steps to protect your accounts.
- at (920) 830-7200 or 1-866-273-2328 - even after hours
- change your Online Banking Password,
- refresh Online Banking Security Questions.
STAY ALERT FOR ONGOING UPDATES
Together, we can find a way to balance the health and safety of individuals and our community and your need for access to your money in a very critical time. By using the phone, Online Banking and Mobile App and drive-thrus as your primary ways to work with us and by only requesting a branch visit if you are healthy and it is absolutely necessary, we can accomplish both.
MARCH 17, 2020 UPDATE:
To continue to serve you as we do our part to help slow the spread of the coronavirus (COVID-19), all of our drive-ups will remain open. However, beginning Wednesday, March 18, we are temporarily closing lobby service with the intention to re-open as soon as safely possible.
NOTE: If you have a scheduled loan closing or a need that requires lobby access or in-person service, please reach out to us and we will work with you individually to meet your needs with scheduled lobby appointments or other solutions.
We ask for your patience and cooperation as we navigate this together.
- For your everyday banking needs, please use Online Banking, drive-ups, night drops, ATMs or call our Member Contact Center at (920) 830-7200.
- If you have a special need requiring lobby access or in-person service, call and we will work with you to schedule an appointment or provide other solutions.
- Please practice responsible social distancing by not scheduling an appointment unless absolutely necessary.
- For the safety of everyone, please DO NOT request a lobby visit or use drive up service if you:
- are at risk for having been exposed to or have been diagnosed with COVID-19,
- share a household or close relationship with someone who has been exposed or diagnosed,
- have recently travelled internationally or domestically,
- you are not feeling well, for any reason.
This is a critical time for both physical and financial well-being that requires a delicate balance for you, our employees and community. Maintaining service levels and your confidence in the safety and availability of your money through this unprecedented pandemic is our top priority.
We ask for your patience as we navigate this together, with the understanding that it is an ever-changing situation that may cause additional changes going forward.
MARCH 13, 2020 UPDATE:
As a member-owned cooperative, the health and safety of our members, employees and community is a top priority. We share your concerns and are monitoring the Centers for Disease Control (CDC), local and state health officials for recommendations and up-to-date information about coronavirus (COVID-19), so we can adapt as the situation unfolds.
Assistance from Anywhere
At this time, our branches remain open. However, in the event you are unable to visit us in person, are not feeling well or prefer to avoid public places, there are several ways for us to assist you:
- using Online Banking and our Mobile App, where you can monitor balances, transfer funds, deposit checks, pay bills, apply for loans and send Secure Messages to us.
- If you don’t currently use Online Banking, you can enroll online anytime or download it from the App Store and Google Play.
- by phone at (920) 830-7200 Monday through Friday 7am-6pm and Saturday from 7am-1pm.
- by email to firstname.lastname@example.org (please do not include account numbers, social security numbers, etc.)
What We Are Doing
Increased cleaning and sanitation efforts are in place at all of our locations, particularly in high-touch areas to prevent the spread of the virus. As individuals, we are following the CDC guidelines below, and encourage you to do the same:
- Wash your hands often with soap and water for at least 20 seconds.
- Avoid touching your eyes, nose and mouth.
- Avoid close contact with people who are sick.
- Stay home when you are sick or don’t feel well.
- Cover your cough or sneeze with a tissue, then throw it in the trash.
- Clean and disinfect frequently touched objects and surfaces
Need Extra Help?
In uncertain times, you can count on your credit union to be there. If you experience a disruption in income as a result of COVID-19, and need assistance, we are here to help. Call us at 920-830-7200 to discuss your personal situation.
Staying In Touch With You
Watch this website and your email for updated information from us, should it become necessary.
While it is impossible for anyone to predict the spread of the coronavirus and fully understand its impact, it does not alter our commitment to serve you. We will continue to monitor the outbreak and will take appropriate actions in the best interest of our members and employees.