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Plastics Card Specialist

Dresang Way (Home Office)

Hours: Full Time

Community First Credit Union is seeking talented people with a passion for customer service to join our Plastics team!  As a Plastics Card Specialist with Community First Credit Union you will be responsible for the daily operations in the credit card, debit card, and ATM programs.  

Duties include: 
  • New card setup and ordering
  • Account maintenance
  • Expiring cards
  • Processing phone and email requests
  • Fraud review
  • Creating, updating, and reviewing various reports

Typical hours:  Monday through Friday 8am – 5pm with rotating Saturdays (one in 4) from 8am – 12pm.

Here’s a little information about us: 

Community First Credit Union is a financial cooperative of people helping people – we are member-owned, and live our name by putting our members, employees, and the community first.  We are one of Wisconsin’s largest credit unions, with over $2.6+ billion in assets and 126,000+ member-owners.  We have won the annual  Post-Crescent Best of the Valley Award for Best Credit Union since 2008, and added Best Mortgage Lender to that distinction in 2012.  We offer a professional environment; daytime hours (no Sundays!); great benefits - including a pension- to full time and part time employees, including paid holidays, paid time off, retirement benefits, and a work apparel allowance; and unparalleled opportunities to get involved in the community and make a difference in people’s lives.

We’re excited about who we are and what we do.  On top of all of that, we are a financially stable, growing organization – looking for the right people to share our vision on a long-term basis.  

This position requires a two-year degree in a related business field, two to three years of experience within the financial services industry, or an equivalent combination of education and experience.  General knowledge of credit and debit cards is preferred.  It is essential the candidate is detail-oriented and accurate, with strong organizational skills and the ability to multi-task, prioritize and consistently meet deadlines.  Must possess advanced written and verbal communication skills and well-developed interpersonal skills, with the ability to interact closely with a wide variety of colleagues and members.  A solid aptitude and proficiency with PC and software applications, including Excel, is also required.