Protect your financial information by being aware of these current scams and security threats.
SCAM ALERT JULY 3, 2019:
A Phone Scam has been reported where callers impersonate Community First’s Fraud Department. The Caller ID will show it is coming from 920-830-7200 or a similar number.
The impersonators begin by claiming to be our Fraud Department and ask for you to divulge information about your credit card, debit card and other accounts.
Do not give out this kind of personal information to the caller. If we suspected fraudulent activity on your account, our Fraud Department would not ask for this type of information because we already have it. Our Fraud Department would reach out though your branch manager or their supervisor to discuss the suspicious activity. In some instances, a Member Service Representative may call as well.
In addition, debit and credit card activity is monitored 24-hours a day, 7 days a week, 365 days a year to identify suspicious activity. If unusual activity is detected, you may be contacted. The call would come from 800-449-7728. We will verify your identity, but will never ask for your full card number, expiration date of your card, or PIN number.
What you can do:
- If you wish to check on your accounts or believe you have given your personal information by mistake - contact the Community First Member Contact Center at (920) 830-7200 or 1-866-273-2328.
- If you need to report a lost or stolen credit card, call 1-800-654-7728.
- If you need to report a lost or stolen debit card, call 866-820-8847.