UPDATED: 9/11/26
Scammers are Impersonating Us
We have received reports of scammers impersonating us. If you receive a call, text, or email that feels pressuring or alarming or asking you to provide online banking credentials, account information, or card numbers, please hang up and call us directly at (920) 830-7200.
UPDATED: 7/29/26
Protect Yourself from Storm-Related Scams
Unfortunately, scammers often take advantage of people during difficult times. As you focus on cleanup and recovery, here are a few things to watch for:
- Contractors or repair crews who pressure you to make immediate decisions or ask for large upfront payments.
- People claiming to represent FEMA, insurance companies, or government agencies who ask for money or personal information.
- Fake charities requesting donations for storm relief efforts.
- Emails, text messages, or social media posts with links related to storm assistance that could be attempts to steal personal information.
- Businesses or individuals charging excessive prices for repairs, supplies, or services because of the disaster.
Before sharing personal information, signing contracts, or making payments, take a moment to verify who you're working with. If something feels off, trust your instincts and do some additional research before moving forward.
Trusted Resources
Recovering after a storm can be overwhelming. These trusted organizations offer practical information on disaster assistance, scam prevention, consumer protection, and recovery.
Consumer Financial Protection Bureau (CFPB)
Learn how to recognize financial scams and protect your money after a disaster.
Federal Communications Commission (FCC)
Tips for identifying phone, text, and communication scams following severe weather.
Federal Trade Commission (FTC)
Consumer guidance on avoiding scams related to weather emergencies and natural disasters.
Cybersecurity & Infrastructure Security Agency (CISA)
Advice on protecting your personal information and avoiding disaster-related fraud.
UPDATED: 10/15/25
We have been notified of a new round of text message scams impacting our members. The texts claim to be from Community First and request confirmation of recent card activity.
When members respond "N" to the text, they receive a call from the "Community First Fraud Department." The imposter then sends a code to the member to add their card to a digital wallet, allowing the fraudster access to make purchases.
Reminders:
- Never respond to or click on links received via text or email.
- Never give out your credentials.
- Community First will never ask members to provide a multi-factor authentication (MFA) code.
If you suspect you’ve been targeted by a scam, call us directly at (920) 830-7200.
UPDATED: 5/15/25
Members have been receiving several variations of fraudulent text messages and emails prompting them to confirm or deny recent charges associated with their Community First accounts. One such example is shown below:
These fraudulent texts are an attempt by scammers to drive recipients to fake websites as a means of obtaining their personal information. Please do not respond to these texts or click on any links contained within.
If you suspect you’ve been targeted by a scam, call us directly at (920) 830-7200.
UPDATED: 4/8/25
Scammers Targeting Facebook Account Data
New phishing scams have resulted in Facebook users losing access to their accounts and photographs, as well as experiencing fraud on Facebook-linked credit cards.
If you receive an email that appears to come from Facebook warning of violations to their terms of use or community standards, please do not click on any links provided in the message.
If you suspect you’ve been targeted by a Facebook scam, call us directly at (920) 830-7200.
UPDATED: 4/8/25
Fake Pop-Up Warnings Resulting in PC Tech Scams
Tech support scams are on the rise, causing our members to believe they have a serious problem with their computer, like a virus. The goal is to convince the member to pay for tech support services they don't need, to fix a problem that doesn’t exist. Often, this includes requesting payment by wire, gift card, prepaid card, putting money in a cryptocurrency ATM, or a money transfer app knowing these types of payments can be hard to reverse.
Legitimate tech companies won’t contact you by phone, email, or text message to tell you there’s a problem with your computer. Similarly, security pop-up warnings from real tech companies will never ask you to call a phone number or click on a link.
- If you get a phone call you didn’t expect from someone who says there’s a problem with your computer, hang up.
- If you get a pop-up window on your computer, don’t call the number.
.jpg?width=400&height=300 "PC-Tech-Scam-(1).jpg")
If you suspect you’ve been targeted by a PC Tech scam, call us directly at (920) 830-7200.
UPDATED: 3/17/25
Smishing Scams Reference Popular Retailers
We have been notified of a new round of text message scams impacting our members. The texts claim to be from Community First, warning consumers of activity on their accounts at popular stores like Target and Walmart.
These fraudulent texts are an attempt by scammers to frighten consumers into responding with urgency, often driving them to fake websites as a means of obtaining their personal information. Please do not respond to these texts or click on any links contained within.
If you suspect you’ve been targeted by a smishing scam, call us directly at (920) 830-7200.