Security Education - Community First Credit Union

Current Fraud - Text & Email Messages
Lost Stolen or Damaged Cards

Current Fraud - Text & Email Messages

UPDATED: 3/17/25

Smishing Scams Reference Popular Retailers

We have been notified of a new round of text message scams impacting our members. The texts claim to be from Community First, warning consumers of activity on their accounts at popular stores like Target and Walmart.

These fraudulent texts are an attempt by scammers to frighten consumers into responding with urgency, often driving them to fake websites as a means of obtaining their personal information. Please do not respond to these texts or click on any links contained within.

Retail text fraud example from Target.

If you suspect you’ve been targeted by a smishing scam, call us directly at (920) 830-7200.

UPDATED: 3/13/25

Text Scam Warns of Outstanding Toll Balances

Members have been targeted by toll scams. In this phishing scam, individuals receive text messages or emails claiming to be from electronic toll payment systems, such as E-ZPass or FastTrack Lane, and imply that the recipient has an outstanding toll balance on their account. The message then provides a link to a fake payment portal designed to steal personal information or money.

Toll text scam example. Toll text scam example 2.

Legitimate toll agencies will not send such messages demanding immediate payment through unknown links.

If you suspect you’ve been targeted by a toll scam, call us directly at (920) 830-7200.

UPDATED: 2/19/25

CFCU Web & Phone Number Impersonations

Several CFCU members have received fraudulent text messages and phone calls, including some that appear to originate from our main number: 920.830.7200. Variations of the scam include warning members of fraudulent transactions on their accounts and/or indicating the members' accounts have been put on hold/restricted.

The fraudsters are then instructing members to visit a fake CFCU website to resolve the issue and regain access to their accounts. The fake sites closely resemble the CFCU site, but are being created using a free website builder, Weebly, as shown in the URLs pictured below.

Fraud text scam example.

Members should only visit our website directly: https://www.communityfirstcu.org/.

If you have any doubts about a phone call received from our known number, hang up, and call us directly at (920) 830-7200.

UPDATED: 2/4/25

Scam Texts & Calls Received

Please be advised of the latest scams to reach our members. Several variations have been received over the past few days, including fake requests to confirm transactions and illegitimate phone calls claiming to originate from CFCU. If you have any doubt, whatsoever, about a call or text received by our credit union, DO NOT engage or respond.

Instead, call us directly to report it: (920) 830-7200.

Fraudulent text scam example.

UPDATED: 1/14/25

Newest Text Scam

Please be advised of the latest text scam to reach our members. The text originates from an 808 number requesting the recipient confirm they authorized a purchase. Even in the instance a member does not reply to the text or click on its contents, they may receive a follow-up call from a spoofed CFCU number.

If you have any doubt, whatsoever, about a call or text received by our credit union, DO NOT engage or respond.

Instead, call us directly to report it:

(920) 830-7200

Lost Stolen or Damaged Cards

Lost, Stolen or Damaged Card

You can report your card lost or stolen if you are missing your card or think someone stole your card information. Damaged cards can be replaced.

For Lost or Stolen Cards:

CREDIT CARDS

DEBIT CARD

If you are not a Digital Banking user:
Call us at 920-830-7200 Mon-Fri, 7 am to 6 pm, Sat, 7 am to 1 pm CST.

Outside of these days and times, please call 866-820-5874 (24hrs).

If you are a Digital Banking user:
1. Login to Digital Banking.
2. Select your card.
3. Select Card Controls.
4. Toggle the card to Off.
5. Select Report Card as Lost/Stolen from the More menu.
6. Review your transactions for any unauthorized activity. Be sure to notify us immediately if anything looks suspicious.

If you are not a Digital Banking user:
Call us at 920-830-7200 Mon-Fri, 7 am to 6 pm, Sat, 7 am to 1 pm CST.

Outside of these days and times, please call 866-820-8847.

If you are a Digital Banking user:
1. Login to Digital Banking.
2. Select the account associated with the card.
3. Select Card Controls.
4. Toggle the card to Off.
5. Call 920-830-7200 or 866-820-8847 (24hrs) immediately.
6. Review your transactions for any unauthorized activity. Be sure to notify us immediately if anything looks suspicious.

Damaged Card

We understand that after a while there can be some wear and tear on your card that makes it impossible or difficult to use, like a scratched swipe strip or worn off numbers. We’ll send you a replacement card, free of charge. Your card number will not change, but your expiration date will change. Please update your accounts accordingly

CREDIT CARD	DEBIT CARD
If you are not a Digital Banking user: Call us at 920-830-7200 Mon-Fri, 7 am to 6 pm, Sat, 7 am to 1 pm CST to request a replacement card. If you are a Digital Banking user: 1. Login to Digital Banking. 2. Select your Card. 3. Card Services. 4. Select Request New Card.	To replace a damaged debit card, please contact a Member Service Representative in our Member Contact Center at 920-830-7200 during business hours.