Text Scam
UPDATED: 8/28/23
Members have reported receiving the following text messages from Community First Credit Union. Please beware and do not reply. Community First Credit Union will NOT contact you about charges by text or email.


What if you are worried about being compromised?
- Ask for help. If you are questioning something, even just a little. Reach out to us so we can help you determine if a request is legitimate or potentially an attempt at fraud.
- Report it. In every instance where personal information has been compromised or money has been sent, our greatest asset is time. If you ever believe you may have been misled, made a transaction or shared information with a fraudster, contact us immediately so we can take steps to protect your accounts.
Do not engage with or respond to a text or email like this. Instead, if you have any concerns, always contact us directly at phone numbers you know to be Community First or visit us in person.
Never provide PIN, digital banking credentials or other sensitive information to anyone who calls or texts you to ask for it – even if they claim to be us. We will never ask for that information.
If you believe you may have given your information by mistake, please contact us immediately so we can take steps to protect your accounts.
- Contact our Member Contact Center at (920) 830-7200 or 1-866-273-2328.
- Change your Digital Banking Password.
- Refresh Digital Banking Security Questions.
- Setup Digital Banking notifications to more actively monitor your account activity.
Tech Scams
UPDATED: 6/29/23
We have been alerted of several local instances of tech scams. Please be very cautious and follow the recommendations below:
What are tech scams?
In these scams, messages appear on your computer, phone or smart tv with urgent warnings about the security of your device. You are directed to click a link or call a number that eventually leads to providing remote access to your device to fix the problem. During the session, they will either load software that tracks your activity, usernames and passwords (including those for digital banking), for their own use later.
What can you do to prevent tech scams?
- Protect Your Information. Account information or digital banking access can be just as valuable as money to fraudsters.
- Do not share your digital banking credentials.
- Do not provide remote access to your computer, phone or smart tv.
- If you are using your cards to make payments, understand who you’re dealing with.
- Watch for Red Flags. Has someone you’ve never met in person asking for money or digital banking access? Is the person who is offering to help with your computer someone you trust? Have you verified that the person on the phone is really your grandchild that is in trouble? Are you being coached on what to say and how to answer questions? Are you being threatened? Is there a pressing sense of urgency? Are you being asked to send money or payment via untraceable and unrecoverable wire transfers, gift cards or crypto currency? All of these are red flags for scams.
- Scrutinize communications. Scammers attempt to impersonate trusted businesses, including ours. Before you click on links, or respond to messages or calls or provide information, take a closer look. Is the email address what you expect? Is the website address valid? Are their typos or other formatting inconsistencies? Are you being asked to share sensitive information? If anything seems off, contact the company at a number you know to be valid – through an internet search or other communications.
- Monitor your accounts. Digital Banking give you many ways to stay connected to the activity in your accounts. Real-time Alerts are available to notify you of transactions, balances, even logins, even as they take place so you can recognize if something has taken place on your accounts that you didn’t authorize. Setting up Alerts is one of the best practices you can put in place to protect yourself and your money.