FRAUD ALERT - March 10, 2020:

 

Protect your financial information by being aware of these current scams and security threats.


Members have reported receiving fraudulent text messages and phone calls asking for debit or credit card numbers and PINs that allow them to access your money.   

Never provide account number, PIN, expiration dates or CVV (the code on the back of your card), online banking credentials or other sensitive information to anyone who calls you to ask for it – even if they claim to be us.  We will never ask for that information.

Scams like these use fear and a sense of urgency to persuade you to provide the information they need to access your accounts.  The best way to protect yourself from fraudsters like these is to approach it with healthy skepticism.  

  • Do not trust Caller ID. Phone numbers can be spoofed and may not represent the true caller.

  • Never give out personal or identifying information in response to unexpected calls or if you are at all suspicious.

  • If you receive an unexpected call that pressures you for immediate information or asks for personal information, hang up and call us at 920-830-7200.

 
Do not engage with or respond to texts and calls like these.  Instead, if you have any concerns, always contact us directly at phone numbers you know to be Community First or visit us in person.  

If you believe you may have given your information by mistake, please contact us immediately so we can take steps to protect your accounts.

  • Contact our Member Contact Center at (920) 830-7200 or 1-866-273-2328.

  • Change your Online Banking Password. 

  • Refresh Online Banking Security Questions.

  • Setup Online Banking notifications to more actively monitor your account activity.

 

FRAUD ALERT - February 14, 2020:


Members have reported receiving fraudulent text messages and phone calls aimed gaining access to their accounts.  The fraudulent texts may ask for confirmation of a recent payment, then indicates their debit card is being deactivated and to expect a phone call.  In the call, the caller asks for identifying information like debit or credit card numbers, PINs and answers to security questions that we may use to authenticate you. 

These texts and calls are NOT from Community First and we will never call you to ask for sensitive account information like your card, PIN or accounts numbers, online banking credentials, or social security number.

Scams like these use fear and a sense of urgency to persuade you to provide the information they need to access your accounts.  The best way to protect yourself from fraudsters like these is to approach it with healthy skepticism.  

  • Do not trust Caller ID. Phone numbers can be spoofed and may not represent the true caller
  • Never give out personal or identifying information in response to unexpected calls or if you are at all suspicious
  • ​If you receive an unexpected call that pressures you for immediate information or asks for personal information, hang up and call us at 920-830-7200

Do not engage with or respond to texts and calls like these.  Instead, if you have any concerns, always contact us directly at phone numbers you know to be Community First or visit us in person.  

If you believe you may have given your information by mistake, please contact us immediately so we can take steps to protect your accounts.

  • Contact our Member Contact Center at (920) 830-7200 or 1-866-273-2328
  • Change your online banking password 
  • Refresh online banking security questions
  • ​Setup online banking notifications to more actively monitor your account activity

SCAM ALERT - JANUARY 12, 2018:  

An email Phishing Scam is attempting to capture Online Banking login and password information from members.  Community First will not ask you to use a link in a message to access your account.
   
It begins with an email. Clicking on the links takes you to pages that may look authentic, but ARE NOT.  By entering your login ID and password into this fraudulent page, the scammers have the information they need to access your account without your knowledge.
Be suspicious of any emails asking you to follow links to enter your login and password information.  If the content of the message raises a concern, login to your account by typing our website address into your browser directly or call us at 920-830-7200.

Indicators that these messages are fraudulent:
  • The greeting refers to the recipient as Customer, not Member
  • There are grammatical and capitalization errors.
  • It uses non-standard language for the situation including 'getting approved' and 'by the system'.
Clicking on the link presents a page that looks like our Online Banking Login page, where the fraudsters can capture your Online Banking UserID and Password.
 

What you can do:
  • If you believe you have given your UserID and Password by mistake - contact us as soon as possible at (920) 830-7200 or 1-866-273-2328.
  • Login to Online Banking at www.communityfirstcu.org and change your password under My Preferences.
  • Remember these precautions to identify legitimate vs. Phishing emails:
    • Don't divulge or enter any information unless you are absolutely certain the message was sent by Community First.
    • If the originating email address is unusual - be suspicious.
    • If links don't come back to our website - be suspicious.
    • Verify the website address. Our main website is www.communityfirstcu.org/and our Online Banking website is https://my.communityfirstcu.org/login.aspx The "S" in https stands for secure. 
    • You will also find an image of a lock by the Online Banking login area of our website. If you click on the lock a pop-up message will appear that will provide the address of the website it is protecting. The security lock and the website addresses cannot be duplicated by a hacker. Always make sure that whenever you are on a website that is asking for personal information, that it has a security lock allocated to it.
    • Contact the Community First Member Contact Center if you receive an email that appears suspicious or a phone call requesting you to provide information about your account.

 


Lost, Stolen or Damaged Card

You can report your card lost or stolen if you are missing your card or think someone stole your card information. 

To report your card lost or stolen, please contact us immediately:

  • During business hours, call the Member Contact Center
    • 920-830-7200 in the Fox Cities or 1-866-273-2328 (toll-free)
    • Monday - Friday 7:00 am - 6:00 pm and Saturday 7:00 am - 1:00 pm
  • If it is after business hours please call:
    • Loss of Credit Card 1-800-449-7728
    • Loss of Debit Card 1-866-820-8847

Damaged Card

We understand that after a while there can be some wear and tear on your card that makes it impossible or difficult to use, like a scratched swipe strip or worn off numbers. We’ll send you a replacement card, free of charge. Your card number will not change, but your expiration date will change. Please update your accounts accordingly.

To replace a damaged credit or debit card, please contact a Member Service Representative in our Member Contact Center at 920-830-7200 or 1-866-273-2328 during business hours.